Frequently Asked Questions
Everything you need to know about our clean nutrition and your order.
What makes Orgain products different from other protein powders?
We focus on clean, high-quality ingredients. Our products are made without soy, carrageenan, or artificial sweeteners, and we use organic, plant-based or grass-fed dairy proteins to ensure optimal nutrition and taste.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your products gluten-free and non-GMO?
Yes, the vast majority of our products are certified gluten-free and non-GMO. Check the specific product label for the USDA Organic seal and gluten-free certifications.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our customer support team within 30 days of receipt to initiate a return or exchange.
Do you offer a subscription service for recurring orders?
Yes! Our 'Subscribe & Save' program allows you to schedule regular deliveries at a discounted rate. You can swap products, skip a delivery, or cancel at any time through your account settings.
How should I store my Orgain products?
Powders should be stored in a cool, dry place out of direct sunlight. Ready-to-drink shakes are shelf-stable but should be refrigerated after opening and consumed within 72 hours.